The essence

The code of conduct which operates at CPLS is to ensure that staff maintain a high professional and ethical standard. The core of the code is contained in the value we assign to relationships and respect for the opinions of others, colleagues and clients alike.

The text team is built around exchanging knowledge and fostering talent in a dynamic, open environment that encourages individual freedom yet ensures efficient quality control through good clear procedures. The basic procedural sequence for text work is:

1. enquiry in – estimate out

2. entry registration

3. execution

4. quality control

5. exit registration

6. billing and administration

All our procedures are stored on our intranet and are worked into our daily routines. This encourages continuous feedback, internal discussions and suggestions for improvement.

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